EWEB conducts an annual benchmark survey that gauges how important many programs and services are to customers, and also asks customers how satisfied they are with EWEB and specific programs.
As a public utility, EWEB recognizes that the value of services is determined by our customer-owners. We engage the community through surveys and other activities designed to better understand customers’ current perceptions, values and priorities. Past benchmark surveys have consistently shown very high satisfaction with EWEB and support for broad programs and attributes, such as “water quality” or “electric reliability.”
Starting this week, Riley Research Associates of Portland, Oregon, will conduct the 2017 survey by telephone, as they did in 2015; EWEB communications staff is administering the online survey on the Cvent Web Surveys platform. Together, we will gather at least 300 completed telephone interviews and about 1,300 online surveys from EWEB customers, giving us statistically valid results.